Club 31 FAQ

Have a question about the Baskin-Robbins Club 31?

We have an answer!

What is Club 31?

At Baskin-Robbins, we think there is no sweeter gift than that of a delicious scoop of your favourite BR ice cream. That is why we have established a Baskin-Robbins Club 31. Now, ice cream lovers of all ages can receive a birthday coupon for: Buy a 2.5 oz scoop or 3 oz soft serve cone and get the second one free and $5 off a 20+ cake. When you join Club 31, you will also receive information about special offers and events going on at a Baskin-Robbins near you! Just visit our CLUB 31 page and enroll today!

How do I register myself for Club 31?

To join the Baskin-Robbins Club 31, simply go to and sign up today.

Can children of any age register for Club 31? Are there any limitations?

Only a parent or guardian may register a child 12 or younger for Baskin-Robbins Club 31. When a parent registers a child for Club 31, we request the child’s name, date of birth and parent’s e-mail address. We collect this information in order to verify the child’s age, send personalized Club 31 e-cards, and provide other Club 31 benefits (such as sweepstakes, newsletters, e-cards and special offers). Parents may review this information at any time by clicking the “Kid’s Birthday” link found in the footer of every email sent from

How will Baskin-Robbins use my information?

Any data collected is for Baskin-Robbins use only and will not be shared with any other parties. For more information, please read our Privacy Policy.

When can I access my Club 31 coupons?

Your Club 31 coupons will be available 5 days before and 5 days after your actual birthday. Baskin-Robbins will email you your birthday coupons. Simply print the entire email and present them along with a piece of photo ID at your local Baskin-Robbins store on your Birthday to enjoy your delicious gifts!

What type of ID must be presented along with my coupon?

Any valid Photo ID, which indicates your Date of Birth, is acceptable. For example drivers license, passport, student ID, etc.

What if my child does not have photo ID?

Birth certificates are an acceptable form of identification for children who do not have photo ID.

How long do I have to redeem my Club 31 coupons?

Your Club 31 coupons are valid 5 days before and 5 days after your birthday. These coupons will not be valid on any other days of the year.

What can I get with my Club 31 coupons?

The Club 31 coupons offer you a Buy a 2.5 oz scoop or 3 oz soft serve cone and get the second one free and $5 off a 20+ cake. These coupons can only be redeemed once every year.

Can I register for Club 31 on the day of my Birthday?

You can register for Club 31 on any day of the year.

My birthday this year has already passed (more than 5 days ago). Can I still get the coupons?

No. Please sign-up and we will make sure you receive  Baskin-Robbins birthday coupons for your birthday next year!

Can I register myself twice?

Not to worry! Our system filters out duplicate entries – this way multiple entries are deleted and each Club 31 member receives only one coupon for each treat (ice cream and cake) on their birthday.

What if I don’t have an email address or printer? Can I get the Club 31 coupons via regular mail?

No. An email address and access to a printer are required for enrollment in Club 31.

I did not get my Club 31 notification email. How do I make sure I receive my Club 31 and promotional emails in the future?

To ensure that you receive your Club 31 and promotional emails in your inbox, please add to your Address book or Approved Senders.

How do I update my Club 31 account?

Use the, “Update Your Information” link found in the footer of every email sent from

How many times can I use my Club 31 Coupons every year?

Each person who is a resident in Canada is entitled to 1 (one) coupon for Buy a 2.5 oz scoop or 3 oz soft serve cone and get the second one free and 1(one) coupon for $5 off a $20+ cake on their birthday. Our system is designed to allow each Club 31 Member to print each coupon only once and these coupons can be redeemed only once every year. Please ensure your printer is working and the paper is loaded in the tray. To prevent abuse of the program Store owner or manager reserves the right to request a valid Photo ID with a proof of coupon holder’s birth date.

I do not want to receive any email communication from Baskin Robbins. Can I still get my Club 31 coupons for ice cream and cake on my birthday.

Unless we hear from you otherwise, we’ll email you occasional updates about new additions to this site as well as special offers you can take advantage of at your local Baskin-Robbins. If at any time you decide you’d rather not receive this type of information, just visit your Club 31 account profile to choose not to receive such information.