FAQ

Nutrition Questions & Answers

Is Baskin-Robbins ice cream Kosher?

All Baskin-Robbins ice cream flavours are Kosher, except Rocky Road.

Are Baskin-Robbins ice cream cakes Kosher?

All Baskin-Robbins ice cream cakes and pies are Kosher, except for those made with Rocky Road.

How can I find out the nutritional information for Baskin-Robbins flavours and products?

You can review the Nutritional information for flavours and products in our Nutrition section.

Does Baskin-Robbins ice cream contain whey?

Yes, all of our ice creams contain whey as whey is a derivative of milk.

What is the source of mono and diglycerides within certain Baskin-Robbins products?

All mono and diglycerides in Baskin-Robbins products are vegetable-based (of plant origin).

I have a specific allergy and need some guidance as to what Baskin-Robbins products I am able to consume. Where can I find this information?

If you have an allergy to ingredients like milk, soy, eggs, peanuts, tree nuts or wheat, you can find helpful lists of Baskin-Robbins products that do not contain these ingredients in our Nutrition section. For any other inquiries, please contact a customer care representative at 1.800.859.5339.

Club 31 Questions & Answers

What is Club 31?

The Baskin-Robbins Club 31 is a free program. By joining Club 31, on your birthday you will receive coupons for a Buy One, Get One (2.5 oz. cone or 3 oz. soft serve cone) FREE and $3 off any ice cream cake (minimum purchase $25) at Baskin-Robbins. You may also opt-in to receive special offers and promotions throughout the year.

Is it just for kids?

No, Club 31 is for everyone who loves ice cream!

How do I sign up?

Joining Club 31 is FREE and EASY—it only takes about 2 minutes! Sign up now. (If you are 12 or younger, you will need your parent’s permission to sign up.)

How can I sign up children and other family members to my Club 31 account?

There can only be one primary person (someone over the age of 13) on each Club 31 account. If you would like to sign up additional Family members under the same account – please include additional family member(s) information as requested.

Is there another way to sign up besides online?

No. Signing up online is the only way to become a member.

How will I get my coupons?

Five days before your birthday we will send you an email with your ice cream and cake coupons. Baskin-Robbins does not send out coupons via postal mail.

I don’t have a printer. How can I print my coupons?

You can try your public library. Most public libraries have computers with free internet access and printers.

Can I redeem my coupons at any Baskin-Robbins?

Yes, Club 31 members’ coupons are redeemable at all Baskin-Robbins stores.

My birthday is today and I would like to sign up for the Club 31 to receive my coupons. Will I still get the coupon if I sign up today?

Yes, you can sign up for Club 31 until the day of your birthday and still receive your coupon in time. Keep close watch in your email inbox for your coupon.

Can I delete my account after I have signed up?

Yes. Visit the Club 31 sign-up form page and click “unsubscribe.”

What is your privacy policy?

Baskin-Robbins takes your privacy and the privacy of children very seriously. Rest assured we will never rent or sell your email address or information. Read our complete privacy policy.

What kind of information are you collecting about my child and why?

When a parent registers a child for the Club 31, we request the child’s name, date of birth and parent’s e-mail address. We collect this information in order to verify the child’s age, send personalized Club 31 e-cards, and provide other Club 31 benefits (such as sweepstakes, newsletters, e-cards and special offers). After signing up, parents may unsubscribe any of their family members at anytime.

Why does Baskin-Robbins require parental consent for children under 12?

Baskin-Robbins recognizes the need to provide additional privacy protection to children. Children 12 years old and younger may visit BaskinRobbins.ca without disclosing any personally identifiable information. However, it is sometimes necessary to collect some personally identifiable information about children in order to allow them to use a feature of our site (like joining the Baskin-Robbins Club 31). In addition, all sites that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.

I have question that’s not addressed here. What do I do?

Please call Customer Care at 1.800.859.5339.

Gift Certificate Questions & Answers

What are Baskin-Robbins gift certificates?

Baskin-Robbins gift certificates may be purchased in $5 and $10 denominations and can be used to pay for any purchase at any Baskin-Robbins in Canada.

Where can I use my Baskin-Robbins gift certificates?

Baskin-Robbins gift certificates are accepted at participating Baskin-Robbins in Canada.

What if my Baskin-Robbins gift certificates are lost or stolen?

You must treat your Baskin-Robbins gift certificates like cash. We cannot replace them if they are lost or stolen.

Do Baskin-Robbins gift certificates expire?

No. Baskin-Robbins gift certificates do not expire.

Can I use my Baskin-Robbins gift certificates to purchase items on BaskinRobbins.ca?

No, you cannot use your Baskin-Robbins gift certificates to purchase items online.

Can I receive cash back in exchange for Baskin-Robbins my gift certificates?

No. Baskin-Robbins gift certificates may not be redeemed for cash, check or credit, unless required by law. Use of Baskin-Robbins gift certificates constitutes acceptance of these terms.

Can I return my Baskin-Robbins gift certificates to my local Baskin-Robbins store?

No. Baskin-Robbins gift certificates must be treated like cash, and may not be returned for cash, check or credit, unless required by law. Use of gift certificates constitutes acceptance of these terms.

What if I want to purchase a bulk order of Baskin-Robbins gift certificates?

To inquire about an order for Baskin-Robbins gift certificates exceeding $100, please contact your local Baskin-Robbins location as they may have inventory on hand. If not, they should be able to order to fulfill your request. If your local store has been unable to provide what you need, please call 1.800.859.5339 or email: support@baskinrobbinsstore.com.

I have a question that’s not listed here. What should I do?

For questions about your Baskin-Robbins gift certificates, please call 1.800.859.5339 or send an email to: support@baskinrobbinsstore.com.

Store Information Questions & Answers

Where and how can I find out the prices of the Baskin-Robbins products featured on the website?

Please contact your local Baskin-Robbins store for information about pricing.

Does Baskin-Robbins offer catering and delivery of ice cream and other products?

Some local Baskin-Robbins stores offer catering and delivery services. Please contact your local Baskin-Robbins to see if they offer these services.

Franchising Questions & Answers

Please visit our global website for any franchising questions.

Corporate Information Questions & Answers

How does Baskin-Robbins support its local communities?

Baskin-Robbins supports local communities in a myriad of ways, from our schools and hospitals in the communities in which our shops reside. Locally, our franchisees and Dunkin’ Brands employees work together to develop strong community partnerships and programs to support emergency response organizations – so they have the resources they need to serve our communities everyday – especially in times of crisis.

I’d like to speak to someone about Baskin-Robbins making a donation or sponsoring a community event. What should I do?

Thank you for your interest in Baskin-Robbins. We are committed to being a part of the communities across the country in which our stores operate. As such, we and our franchisees give back to their communities in a variety of ways. If you are seeking a sponsorship or donation for a community event or fundraiser, we suggest you contact your local store owner. Please provide our franchisees with at least three weeks’ notice and understand that our franchisees receive a significant number of donation requests, so they are unable to honour every request they receive.

I’m working on a school project and am looking for historical and financial information on Baskin-Robbins. Where should I go for this information?

For Baskin-Robbins historical and company information, please go to our About Us section.

I have an idea for a product or service that I’d like Baskin-Robbins to consider. What should I do?

Thank you for your interest to share an idea for a product or service that you believe would be beneficial to Baskin-Robbins. Please know, however, that it is Dunkin’ Brands company policy not to consider unsolicited ideas from anyone other than our corporate employees, franchise owners and dedicated suppliers. It’s not that great ideas cannot come from our valued customers. Each year, however, Baskin-Robbins receives thousands of unsolicited ideas and proposals for products and services. Due to the mass volume of these unsolicited ideas and the business challenge of determining what is truly a “new” idea versus a concept that is already in development, being tested, or previously considered, we must adhere to a strict policy not to accept or review any unsolicited ideas that come from outside the Dunkin’ Brands system of our corporate employees, franchise owners and suppliers. As a result, we must decline your invitation to review your idea, and hope you can understand and appreciate our business reasons for making this company decision. We do, however, greatly appreciate your interest in Baskin-Robbins.

Guest Satisfaction Survey Redemption Questions & Answers

How do I redeem a coupon after I complete the Guest Satisfaction Survey?

Bring your Baskin-Robbins receipt with the validation code filled in to the Baskin-Robbins location listed at the top of the receipt. Limit one receipt per customer per visit. Receipt, including the survey validation code must be presented at time of order. Shop must retain receipt. Good for $1 off your next purchase of $4 or more (before applicable tax). No substitution. Void if copied or transferred and where prohibited or restricted by law. Consumer must pay applicable tax. May not be combined with any other discount or promotion. Receipt may not be reproduced, copied, purchased, traded or sold. Internet distribution or resale strictly prohibited. Cash redemption value 1/20th or 1 cent. Validation code expires 6 months from the purchase date as indicated at the top of the receipt.